Terms of Service

1. Acceptance of Terms

Welcome to Physiora. By accessing and using our website and physiotherapy services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our services.

2. Our Services

Physiora provides professional physiotherapy and rehabilitation services in Islamabad, including:

• Musculoskeletal and pain management treatments
• Sports injury rehabilitation
• Post-surgical rehabilitation
• Neurological rehabilitation
• Manual therapy and soft tissue treatments
• Home physiotherapy services
• Personalized exercise programs

3. Appointment Scheduling

When booking an appointment through our website, form, or WhatsApp:

• Please provide accurate contact information for confirmation
• Arrive 10-15 minutes before your scheduled appointment
• Cancellations should be made at least 24 hours in advance
• Late arrivals may result in shortened treatment sessions
• Multiple missed appointments may result in booking restrictions

4. Patient Responsibilities

As a patient at Physiora, you agree to:

• Provide complete and accurate medical history
• Follow the treatment plan and home exercise program as prescribed
• Inform your physiotherapist of any changes in condition
• Attend scheduled appointments or reschedule in advance
• Respect clinic staff and other patients
• Pay for services as agreed

5. Treatment Expectations

Please understand that:

• Recovery times vary based on individual conditions and adherence to treatment
• Consistent attendance is essential for optimal results
• Some conditions may require long-term rehabilitation
• Your active participation in the treatment process is crucial
• Results cannot be guaranteed as each patient responds differently

6. Payment Terms

Payment for physiotherapy services:

• Payment is due at the time of service
• We accept cash, card payments, and mobile banking
• Package deals and multiple session discounts are available
• Package purchases are non-refundable

7. Confidentiality

We are committed to maintaining the confidentiality of your medical information. Your health records and personal information will be protected in accordance with our Privacy Policy and applicable healthcare regulations.

8. Website Use

When using our website:

• You agree not to use the site for any unlawful purpose
• You will not attempt to gain unauthorized access to any part of the site
• You will not transmit viruses or other harmful code
• The information on this site is for general informational purposes only
• Always consult with a qualified healthcare provider for medical advice

9. Limitation of Liability

Physiora and its staff strive to provide the highest quality care. However, we do not guarantee specific outcomes from treatment. The clinic shall not be liable for any damages arising from the use of our services or website, to the extent permitted by law.

10. Intellectual Property

All content on this website, including logos, text, graphics, and images, is the property of Physiora and is protected by copyright laws. You may not reproduce, distribute, or modify any content without prior written consent.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these terms shall be resolved in the courts of Islamabad.

12. Contact Information

For questions about these Terms of Service, please contact us:

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page. Your continued use of our services after any modifications constitutes acceptance of the new terms.